RETURNS & EXCHANGES
i) RETURN, REFUND & EXCHANGE OF PRODUCTS

Robinsons will be pleased to refund or exchange item(s) purchased from the store with the following conditions :

  • Customer may exchange or return the items within 7 days from the date of purchase
  • Bring along the original receipts and the original packaging with the price tags intact
  • Refunds will be made in the form of Robinsons Gift Vouchers. For amounts less than RM5, refunds will be made in the form of cash
  • Non-refundable/exchangeable items include Sale items, personalized items, time-critical items, special orders, food and items worn on the body (perfume, toiletries, jewellery and lingerie)*

*For a full list of products, kindly check with the respective departments